I really like our letting agents (Spires). They inspect when they remember, or when we ask for something to be fixed. They check the maintenance of the property and don't care about tidyness. Last time they came, I was expecting to be berated about the state of the garden, but instead they said that the garden was looking like it needed sorting, and that they'd send a gardener to sort it! Mind you, I think they know that they're onto a good thing with Templars, as they haven't had to find new tenants for 12 years!